Is my device supported?
Our Mobile App is supported on the following
- iOS 7.0 or later (iPhone, iPod touch, and/or iPad)
- Android 2.3.x and 4.x.x
Is the Mobile App secure?
Yes! All critical information is encrypted in every transaction run through the App and no personal information is stored on your mobile device. However, mobile devices do offer you the ability to store your login information for apps installed on the device. If you choose to store your login information, any person who has access to your mobile device can access your account.
What features does the Mobile App have?
The Mobile App gives you the ability to view your accounts, view your bills, make secure payments directly from your mobile device, view your payment history, modify or maintain your subscriptions for alerts and reminders, update your billing address or contact information and contact us via email or phone.
How do I get the Mobile App for my phone?
Simply search "SLECA" in the App Store or in the Google Play Store., if you can't find our App in the Google Play Store, that likely means your phone is not supported - see the list of supported operating systems.
Do I have to buy the Mobile App?
No. Our Mobile App is completely free to download and install.
I have five accounts.
Can I see them all in the Mobile App?
Yes. Once you've logged in, you'll be directed to a list of all of your accounts. To see the details for a specific account, simply select that account and the details will display above the list of accounts.
If you only have one account, the details for that account will show up as soon as you log in.
Can I make a payment on multiple accounts?
Yes. From the list of accounts, either select the option to pay all accounts, or select specific accounts for your payment. You can also make a payment to a single account by selecting the payment option when that specific account's details are displayed.
How current is the account information I see in the Mobile App?
The information you see in the Mobile App is shown in real-time, so it's always accurate. However, if you keep your Mobile App open for an extended period of time, you should refresh the page by selecting a new option in order to ensure the information is still current.
How do I view my bill through the Mobile App?
Our App will display PDF versions of your available bills using the PDF reader you have on your smart device. We support and recommend the Adobe PDF reader for the best results on Android devices. On Android devices, if you do not have the Adobe PDF reader already installed, our App will prompt you to install it from the Google Play store to ensure you are able to display and view your PDF bills correctly.
How do I find your office and payment locations?
You do not have to log in to view addresses or maps to our office locations or even to get our contact information. Simply open the App and use the "Locations" link at the bottom of the login screen.